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Bont Rowing

We&apos;re always happy to help!The best way to reach our team is through our&#xA0;<a href="https://help.bontrowing.com/en-US">Contact Form</a> or by emailing&#xA0;<a href="mailto:info@bontrowing.com">info@bontrowing.com</a>.Black Friday is a busy time for us, so responses may take a little longer than usual. We&apos;ll do our best to get back to you as quickly as possible.

We're always happy to help!. The best way to reach our team is through our Contact Form or by emailing info@bontrowing.com. Black Friday is a busy time for us, so responses may take a little longer than usual. We'll do our best to get back to you as

I have a question that isn't answered here. Who can I contact?

Black Friday 2026

A Little Extra Help

I'm a first time customer, what size do I need?

I made a purchase recently and now it's on sale, can I get a refund on the difference?

Can I add something else to my order?

How do I know what's on sale?

I made 2 orders; can they ship together?

Can I get a refund or exchange if they don't fit?

Can I change my order/size?

Orders

Does the Drive QRS need maintenance?

How do I look after my shoes?

Where do I attach the heel ties

How to install the Drive QRS24 System

How to install… (Heel set)

Installation and Maintenance

How do I maintain my RP3

What makes Bont Rowing shoes different to other rowing shoes on the market?

What is the benefit of the Drive QRS+ System?

What purpose does the angle wedge serve?

What is the purpose of the Heel Set?

Bont Rowing shoe compatibility with a Concept 2 Erg?

Innersole Instructions

What do I need to order if I want to install the QRS24 into my boat.

Can I order replacement BOA parts?

Compare the BR1, BR2 and BR3

How does the safety strap on the BR1 work?

What is included with my shoes?

What is the difference between the PRO and STD Insoles?

Product

Can I try on Bont Rowing shoes?

Will Bont Rowing shoes fit into my boat?

Can the Drive QRS24+ system be fitted to my current rowing shoes?

I need help with sizing

Size and Fit

Foreign Transaction Fees

How long does shipping take?

Where do you ship from?

Will I pay VAT or import taxes and duties?

Where do you ship to?

Shipping Information (AUS)

Where will my order ship from (AUS)?

How long will delivery take (AUS)?

Australia Shipping Information

Shipping Information EU

Where will my order ship from (EU)?

How long will my order take (EU)?

Europe Shipping Information

Shipping Information USA

Where will my order ship from (USA)?

How long will my order take (USA)?

USA Shipping Information

Shipping Information (ROW)

How long will my order take (ROW)?

Where will my order ship from (ROW)?

Rest of World Shipping Information

Shipping Information (UK)

How long will my order take (UK)?

Where will my order ship from (UK)?

United Kingdom Shipping Information

Shipping and Delivery

I want to convert our club across to your shoes, where do I start?

Rowing Club Information

I received an incorrect item. What do I do?

Can I return my shoes?

Warranty Claim

Returns and Warranty

What's included in the sale?

Do I need a discount code?

Can I use another discount code during the sale?

Will prices drop further during the sale?

What happens if something sells out?

The Sale

Will shipping take longer during Black Friday?

Will my order arrive before Christmas?

Will I have to pay import duties or taxes?

Ordering & Delivery

I'm new to Bont Rowing. How do I know which size to order?

What if I order the wrong size?

Can I return products purchased during Black Friday?

Are Black Friday purchases covered by warranty?

Sizing & Returns

Can I purchase through my local Bont Rowing distributor?

I have a question that isn't answered here. Who can I contact?Updated 2 hours ago