Orders
How do I know what's on sale?
All sale items are marked clearly on the product page and will display with MSRP/RRP and sale price.
I made a purchase recently and now it's on sale, can I get a refund on the difference?
Unfortunately we're unable to provide you with a refund on your previous order but if your shoes are eligible for return and refund as per our Return...
Can I change my order/size?
During sales or promotional periods, we cannot guarantee that changes to orders will be feasible. To change your order, please get in contact with us ...
I'm a first time customer, what size do I need?
During a sale or promotion, it is advisable to choose products based on the recommendations from our new sizing method. Click below to download the si...
I made 2 orders, can they ship together?
We'll certainly do our best however, we cannot guarantee all products and orders will ship together. Where possible, we will!
Can I get a refund or exchange if they don't fit?
Purchases made through our website can be returned for refund or exchange as per our Returns Policy , which you should familiarise yourself with prio...
Can I add something else to my order?
Unfortunately we are unable to add any items to your order once your order has been placed. We recommend going ahead and placing a new order for any i...