Orders
Information about placing orders on our website
I'm a first time customer, what size do I need?
During a sale or promotion, it is advisable to choose products based on the recommendations from our new sizing method.Click below to download the sizing method to scale in either A4 or US LetterFor newcomers, here's a quick tip: Compare the CM...
I made a purchase recently and now it's on sale, can I get a refund on the difference?
Unfortunately we're unable to provide you with a refund on your previous order but if your shoes are eligible for return and refund as per our Returns Policy, jump back across to our online and purchase another pair. When the first order arrives,...
Can I add something else to my order?
Unfortunately we are unable to add any items to your order once your order has been placed. We recommend going ahead and placing a new order for any items you missed but keep in mind we are unable to refund any shipping costs as the orders will be...
How do I know what's on sale?
All sale items are marked clearly on the product page and will display with MSRP/RRP and sale price.
I made 2 orders; can they ship together?
Unfortunately it's not always possible to ship multiple orders together. Please also keep in mind our team gets pretty busy during the Black Friday sale period which means we are unable to guarantee combined orders or refund shipping charges as...
Can I get a refund or exchange if they don't fit?
Purchases made through our website can be returned for refund or exchange as per our Returns Policy, which you should familiarise yourself with prior to making a purchase.
Can I change my order/size?
During sales or promotional periods, we cannot guarantee that changes to orders will be feasible. To change your order, please get in contact with us on [email protected]. Alternatively, if you are in a hurry, place a second order and then...