If you receive an incorrect item please contact our team by clicking the red 'speech bubble' in the corner of the page or scroll down to Contact Us. Please include your order number, full name and photos of the item within 7 days of receiving your...

If you receive an incorrect item please contact our team by clicking the red &apos;speech bubble&apos; in the corner of the page or scroll down to Contact Us. Please include your order number, full name and photos of the item within 7 days of receiving your order.&#xA0;Please do not lodge an online return request for an incorrect or faulty item, our team are more than happy to assist you directly.

I received an incorrect item. What do I do?

Bont Rowing offer 30-day returns on all eligible shoes or parts purchased from our online store at Bont Rowing. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow...

Bont Rowing offer 30-day returns on all eligible shoes or parts purchased from our online store at <a class="kb-link kb-link" href="https://shop.bontrowing.com/" rel="noopener noreferrer nofollow" target="_self">Bont Rowing.</a> Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.Returns All eligible product(s) can be returned for refund or exchange &#x2013; excluding shipping &#x2013; within 30 days of being received.&#xA0;Once received, refunds and exchanges are generally processed within five working days.All returns must be in new condition and include all original packaging. Installation, wear of any kind or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately, Bont Rowing is unable to accept liability for any damaged, unclaimed, lost or delayed return products.Innersoles cannot be returned if used beyond fitting into shoes. Any signs of wear, training etc., will deem them illegible for return.At Bont Rowing, we have done everything possible to ensure your size selection is the right one. We understand however, that even with our <a class="kb-link kb-link" href="https://bontrowing.com/support/size-chart" rel="noopener noreferrer nofollow" target="_self">Size Finder | Bont Rowing</a>, it&apos;s not always possible to determine the best fit without trying them on. So, that&apos;s why we give you 30 days from receipt to refund your shoes so you can order a&#xA0;different size or color.In order to return an item, please:1.&#xA0;&#xA0;&#xA0; Login to&#xA0;<a class="kb-link kb-link" href="https://account.bontrowing.com" rel="noopener noreferrer nofollow" target="_self">https://account.bontrowing.com</a>2.&#xA0;&#xA0;&#xA0; Click into the order in question3.&#xA0;&#xA0;&#xA0; Click the &apos;Request return&apos; button4.&#xA0;&#xA0;&#xA0; Complete all fields and submit your return requestWhen preparing to ship your return item, please first download the PDF invoice from your original order confirmation and enclose this with your return. Please note, a return number is not required. If the returns PDF is unavailable, email&#xA0;<a class="kb-link kb-link" href="mailto:info@bontrowing.com" rel="noopener noreferrer nofollow" target="_self">info@bontrowing.com</a>&#xA0;with the following information - Your order number - Reason for return - Return shipping address including full name of recipient, email and contact phone numberFor reference, our primary returns centre locations are located in Europe, USA and&#xA0;Australia.<ul><li>Milpitas, USA (USA and Canada customers)</li><li>IJsselmuiden, Netherlands (EU customers)</li><li>Sydney, Australia (Australia, New Zealand and rest of world customers)</li></ul>If you are unable to locate your order number or you experience any issues with the return&apos;s procedure, please email info@bontrowing.com and they will be able to assist.&#xA0; All products(s) purchased from a distributor should be returned to the same distributor for refund and or/exchange. Please be advised Bont Rowing cannot process returns purchased outside <a class="kb-link kb-link" href="https://shop.bontrowing.com/" rel="noopener noreferrer nofollow" target="_self">Bont Rowing</a>Closeout ReturnsAll Closeout sales are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.Special Order Returns Please be advised any special size request, and full-custom orders are not eligible for return or exchange. These shoes are made to order and cannot be returned into normal Bont Rowing stock. If you believe an error has been made with your order, please email <a class="kb-link kb-link" href="mailto:info@bontrowing.com" rel="noopener noreferrer nofollow" target="_self">info@bontrowing.com</a> with your order number along with the information as listed below and a Bont Rowing team member will reply within 2-3 working days.Warranty ClaimAll Bont Rowing shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.&#xA0;Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.Click the related article below for information regarding lodging a warranty claim.

Can I return my shoes?

All Bont Rowing shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original...

All Bont Rowing shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.The BOA Fit System dials and laces are guaranteed for the lifetime of the product on which they are integrated. Head to <a class="kb-link kb-link" href="https://www.boafit.com/en-us/support" rel="noopener noreferrer nofollow" target="_self">BOA support</a> for all enquiries related to the BOA Guarantee.Bont Rowing warranty includes defects in materials and workmanship but does not include normal wear and tear, neglect, abuse, misuse or accident-related damage. Items not covered included under the Bont Rowing warranty policy include:<ul><li>Any part of the shoe or spare part that has been involved in a crash/ capsize.</li><li>Damage due to misuse of a Bont Rowing product including but not limited to; damage incurred through overheating and installation of spare parts not supplied or sold by Bont Rowing.</li></ul>Warranty claim All warranty claims should be submitted to the point of purchase as soon as the problem is found. Please be advised only purchases made through the Bont Rowing online store can be processed direct. If your Bont Rowing shoes and/or products were purchased through a distributor, boat manufacturer, online or physical, please contact the place of purchase and follow their returns policy. If you purchased your Bont Rowing product from Bont Rowing directly, please email us at <a class="kb-link kb-link" href="mailto:info@bontrowing.com" rel="noopener noreferrer nofollow" target="_self">info@bontrowing.com</a> with the following information:<ul><li>Proof of purchase.</li><li>Full name, delivery address, contact phone and email, if different from sent email address.</li><li>Background around issue found, how it occurred and when along with any additional information that may assistance our warranty team in processing your claim.</li><li>Clear images of issue found. If possible, please indicate in imagery where issue can be found. This will reduce processing time.</li></ul>Please ensure all requested information is included in your original email to avoid delays. Be advised failure to provide all requested information may result in your claim being rejected. Once received, a representative from Bont Rowing will be in touch within five working days. Approved items for warranty will be replaced or repaired at the discretion of Bont Rowing.ReturnsBont Rowing offer 30-day returns on any full price shoes or parts purchased from our online store at <a class="kb-link kb-link" href="https://shop.bontrowing.com/" rel="noopener noreferrer nofollow" target="_self">Bont Rowing. </a> Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.&#xA0;Click the related article below for information around how to lodge a return for purchases made through our online store or Bont Rowing direct.

Warranty Claim

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Bont Rowing

Returning shoes, warranty claims, and shipping updates.

Returns and Warranty

I'm a first time customer, what size do I need?

I made a purchase recently and now it's on sale, can I get a refund on the difference?

Can I add something else to my order?

How do I know what's on sale?

I made 2 orders; can they ship together?

Can I get a refund or exchange if they don't fit?

Can I change my order/size?

Orders

Does the Drive QRS need maintenance?

How do I look after my shoes?

Where do I attach the heel ties

How to install the Drive QRS24 System

How to install… (Heel set)

Installation and Maintenance

How do I maintain my RP3

What makes Bont Rowing shoes different to other rowing shoes on the market?

What is the benefit of the Drive QRS+ System?

What purpose does the angle wedge serve?

What is the purpose of the Heel Set?

Bont Rowing shoe compatibility with a Concept 2 Erg?

Innersole Instructions

What do I need to order if I want to install the QRS24 into my boat.

Can I order replacement BOA parts?

Compare the BR1, BR2 and BR3

How does the safety strap on the BR1 work?

What is included with my shoes?

What is the difference between the PRO and STD Insoles?

Product

Can I try on Bont Rowing shoes?

Will Bont Rowing shoes fit into my boat?

Can the Drive QRS24+ system be fitted to my current rowing shoes?

I need help with sizing

Size and Fit

Foreign Transaction Fees

How long does shipping take?

Where do you ship from?

Will I pay VAT or import taxes and duties?

Where do you ship to?

Shipping and Delivery

Shipping Information (AUS)

Where will my order ship from (AUS)?

How long will delivery take (AUS)?

Australia Shipping Information

Shipping Information EU

Where will my order ship from (EU)?

How long will my order take (EU)?

Europe Shipping Information

Shipping Information USA

Where will my order ship from (USA)?

How long will my order take (USA)?

USA Shipping Information

Shipping Information (ROW)

How long will my order take (ROW)?

Where will my order ship from (ROW)?

Rest of World Shipping Information

Shipping Information (UK)

How long will my order take (UK)?

Where will my order ship from (UK)?

United Kingdom Shipping Information

I want to convert our club across to your shoes, where do I start?

Rowing Club Information